Report claim HR portal
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Phone1330
Report claim HR portal

Report claim

By visiting a Confido clinic or a Health Plan partner and mentioning the availability of the Confido Health Plan when making an appointment, we guarantee worry-free billing for the insured. This means that we settle the bill with the service provider ourselves, and the insured only has to pay for the deductible or exceed the compensation limit.

Enter the self-service portal

Documents required for compensation for the damage

  • Physician’s appointment – a document proving the cost (invoice or receipt).
  • Studies and analyses (including special diagnostics) – a document proving the cost (invoice or receipt) and a document proving the physician’s referral (referral letter, epicrisis, or occupational health physician’s decision).
  • Examinations and tests of preventive health check-ups – a document proving the cost (invoice or receipt).
  • Vaccination – a document proving the cost (invoice or receipt) and immunization notification or an extract from a vaccination passport.
  • Glasses – certificate(s) proving a change in visual acuity (a certificate confirming previous visual acuity, issued no more than three years ago, and a certificate confirming visual acuity recorded during the insurance period), as well as a document proving the cost of purchasing glasses (invoice or receipt).
  • Dental treatment – a document proving the cost (invoice or receipt).
  • Outpatient rehabilitation – a document proving the cost (invoice or receipt) and a document proving the physician’s referral (referral, epicrisis, or occupational health physician’s decision).
  • Hospital treatment – a document proving the cost (invoice or receipt) and a document proving the physician’s referral (referral letter, epicrisis, or occupational health physician’s decision).

The invoice or receipt must include the following information: the name of the healthcare service provider, the name of the service recipient, the name of the service, the price, and the date of service provision. If the invoice does not indicate whether it has been paid, please also provide a payment receipt or bank statement.
The physician’s referral must be issued before receiving the service and must be less than a year old (an occupational health physician’s referral is valid until the date stated in the decision or for up to three years).

The insurance agent has the right to request additional clarifying documents if necessary to determine the circumstances related to the insured event or to establish the amount of the insurance benefit to be paid.

To avoid sharing unnecessary information, please submit only the required details, for example, as a cropped screenshot showing only the relevant information or as a document where all unrelated data is concealed.

Additional information can be found in The General Terms and Conditions of the Health Plan.

Useful information
Visiting Confido clinics
  • You can book an appointment at Confido clinics by calling the short number 1330 or writing to kindlustus@confido.ee.
  • By mentioning Confido Health Plan when making an appointment, we can ensure a care-free checkout. This means that the patient only pays for exceeding the deductible or compensation limit, either at the clinic or on the basis of an invoice, and the rest of the billing is done for them by the Health Plan.
Visiting Health Plan partners
  • Confido Health Plan cooperation partners list can be found here.
  • By mentioning Confido Health Plan when visiting a partner, we can ensure worry-free billing. This means that the insured only pays for exceeding the deductible or compensation limit, either at the clinic or on the basis of an invoice, and the rest of the billing is done by the Health Plan.
Visiting another service provider
Would you like additional information?
Send us an inquiry and we will contact you soon!
kindlustus@confido.ee