Additional information and booking an appointment at Confido
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Doctor's advice line for the insured
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Phone1330
Enter the self-service portal Get an offer

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By visiting a Confido clinic or a Health Plan partner and mentioning the availability of the Confido Health Plan when making an appointment, we guarantee worry-free billing for the insured. This means that we settle the bill with the service provider ourselves, and the insured only has to pay for the deductible or exceed the compensation limit.

If the insured paid for the service

If the insured paid the bill him/herself, the following documents proving the payment and receipt of the service must be submitted within 30 days of receiving the service in the self-service portal of the Health Plan (LHV clients) or within 90 days of receiving the service through the BTA mobile application / e-office (BTA clients):

  • doctor’s appointment – a document proving the cost (invoice or receipt)
  • tests and analyzes (including special diagnostics) – a document proving the cost (invoice or receipt) and a document proving the doctor’s referral (referral letter, including from the digital record, entry in the medical record or decision of the occupational health doctor)
  • preventive health check-up studies and analyses – a document proving the cost (invoice or receipt)
  • glasses – proof(s) of a change in visual acuity (previous proof and proof of a change in visual acuity fixed during the insurance period) and a document proving the cost of buying glasses.
  • dental treatment – a document proving the cost (invoice or receipt)
  • outpatient rehabilitation – a document proving the cost (invoice or receipt) and a document proving the doctor’s referral (referral, including taken from the digital record, entry in the medical record or decision of the occupational health doctor)
  • hospital treatment – a document proving the cost (invoice or receipt) and a document proving the doctor’s referral (referral, including from the digital record, an entry in the medical record or the decision of the occupational health doctor)

The document proving the expense must have the following information:

  • the name of the healthcare provider
  • the name of the recipient of the service
  • service name
  • the price
  • date of service provision

Confido Health Plan reimburses the bills of healthcare service providers who have a corresponding activity license and can be found in the registers of the Health Board or have a professional certificate in the relevant specialty.

The insurance agent has the right to request other clarifying documents, if necessary, in order to find out the circumstances related to the insured event or to determine the amount of insurance compensation to be paid.

For customers whose insurance coverage became valid after October 1, 2022.

 

Submit an application to receive compensation through the Health Plan portal HERE. If you have any questions, please contact kahjud@tervisehalendus.ee.

For customers whose insurance coverage became valid before October 1, 2022.

 

Download the BTA mobile application or submit an application for compensation through the e-office.